Platform use
Account, workflow and feature questions
Platform support
Contact FoodLabel
Whether you are preparing a food product for China or have questions about the platform and its results, contact us by email.
Platform contact emailcloudnexus@cl-supplychain.com
Business hours
Monday-Friday, 09:00-18:00 Beijing time (UTC+8)
Support scope
Get help with using the platform
Provide the information relevant to your question so that we can understand and address it accurately.
Product information
Evidence preparation and product submissions for China entry
Analysis results
Results, risk prompts and information checks
Feedback
Feature requests, corrections and issue reports
Before contacting us
Useful details to include in your email
There is no need to send unrelated information. For a specific product, include its name, origin and the platform step involved.
Page involved
Name the feature, page and actions taken before the issue occurred.
Product details
For a specific product, include its name, origin and related task information.
Issue and expected result
Describe the current result and what you expect us to check or correct.
Email platform support
Briefly describe the issue and the help you need. For questions about an analysis result, include the relevant page or task information.
Response time depends on the type of question and the information that needs to be checked.